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Modernized infrastructure

Client Background
Challenges & Objectives
Solution
Client Background

Summer Energy, a leading electricity provider with decades of experience serving residential and commercial customers, is committed to reliability and sustainability. The company offers a comprehensive suite of services, including traditional electricity supply, energy efficiency programs, and smart grid technologies.

Challenges & Objectives

Summer Energy struggled with outdated technology and inefficient processes, including aging infrastructure and a complex web of applications. This resulted in high costs, operational risks, and minimal automation, forcing reliance on manual processes that were prone to errors.  These issues ultimately hindered the company's growth and efficiency, particularly in customer enrollment.

Solution

To overcome outdated technology and inefficient processes, Summer Energy underwent a comprehensive digital transformation, leveraging cloud technologies, microservices, and a modern tech stack to improve scalability, optimize costs, and enhance customer enrollment.

Our approach

01

Collaborative Partnership: We forged a strong "one team" relationship with Summer Energy through seamless integration and business process mapping to deeply understand their needs and tailor solutions.

02

Modernization & Migration: We implemented a comprehensive application modernization strategy, migrated to cloud technologies, and built a robust data fabric for a sustainable technology foundation.

03

Phased Approach & Change Management: Ensured a smooth transition through a phased approach, prioritizing change management with workshops and training to drive technology adoption.

04

Continuous Improvement: Established ongoing management and maintenance, automation, security measures, a robust DevOps and CI/CD pipeline, and a comprehensive QA strategy to ensure long-term success.

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Unlocking growth through technology innovation.

Website overhaul

Modernized customer portal

The Modernized Customer Portal for Summer Energy provides a seamless and user-friendly online experience for managing energy accounts.  Key features include:

Intuitive Interface: Redesigned for effortless navigation and account management.

Visual Identity: Refreshed Summer Energy's brand identity, including logo, and visual style to reflect their modern approach and commitment to customer satisfaction.

Enhanced Self-Service: Easy bill pay, usage tracking, and account updates.

Personalized Experience: Tailored dashboards and customized content.
Improved Security: Enhanced measures to protect customer data.

Mobile Optimization: Seamless experience across all devices.
Integration with Core Systems: Real-time data and a unified customer view.

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The results

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01

The modernized IT infrastructure resulted in enhanced performance and support, reduced technical debt, and increased efficiency, leading to cost savings and data-driven decision-making for Summer Energy.

02

Launched a new, intuitive website that improved the customer experience.

03

Implemented robust security measures and migrated to cloud technologies, bolstering Summer Energy's security posture and ensuring compliance with industry standards.

04

The new infrastructure and processes provided greater scalability, flexibility, and reliability.  These improvements also freed up valuable operations time, allowing teams to focus on servicing other departments and customers. 

Key insights & takeaways

Strong Partnerships

Our "one team" philosophy and deep collaboration with Summer Energy weren't just buzzwords; they were critical to the project's success.  By truly understanding the client's business needs and operational challenges, we were able to tailor solutions that delivered tangible business value, exceeding expectations.

Stable Innovation

While Summer Energy was eager to embrace innovation, it was crucial to balance this with the need for stability and reliability.  The phased rollout strategy allowed for continuous testing and validation, minimizing risks and ensuring a seamless experience for customers. 

Ready to grow? Let's talk.

We are excited to help with your technology, communication, and culture change needs. Let’s talk shop as soon as you’re ready.

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